Help Center

How long after purchase does it take to activate?

Our fully automated system typically completes initialization and delivers your instance within 1–5 minutes of payment confirmation. You'll receive both an email notification and a console alert containing your login credentials. If activation takes more than 10 minutes, please contact support.

How do I power on, off, or restart my device?

On the order details page in the console, the top action bar provides Power On, Power Off, and Restart buttons. Click any to remotely control the device's power state — results update in real time.

How do I view my device's configuration?

Log into the console and click the corresponding order to open the details page. The "Device Info" section shows full hardware specs: model (Mac Mini M4), CPU cores (10), RAM (16 GB), storage (256 GB NVMe SSD), bandwidth (1 Gbps dedicated), and public IPv4 address.

How do I connect via VNC remote desktop?

Log into the console, find your order, and click the VNC button. The browser-based VNC client opens in the current page — no software installation needed — giving you immediate access to the macOS desktop.

Tip: On first connect you'll be prompted for a VNC password. The password is shown under "Access Credentials" in the console order details.

How do I connect via SSH?

In the "Access Credentials" section of your console order details, you can copy the full SSH connection command in the following format:

ssh admin@<your-IP> -p <port>

Paste and run it in a macOS/Linux terminal or Windows PowerShell. The password is also in the Access Credentials section.

Can I use third-party remote desktop software?

Yes. You have full macOS system access, so you can install and configure any remote tool you prefer — Apple Remote Desktop, TeamViewer, Tailscale, etc. You can also enable macOS native Screen Sharing.

Is this a dedicated physical machine or a virtual machine?

Dedicated physical machine — no virtualization. Each user gets a real Mac Mini M4 with exclusive access to all CPU, RAM, and storage resources. No resource contention, 100% performance.

Is the bandwidth and IP address dedicated?

Yes. Each device gets one dedicated public IPv4 with an exclusive 1 Gbps network port — no shared bandwidth. Optional Thunderbolt 5 interconnect service (80 Gbps) is also available for building multi-machine clusters.

What is the "Thunderbolt 5 Interconnect Service"?

This is VpsGona's premium interconnect service that physically links multiple Mac Minis via Thunderbolt 5 at 80 Gbps, forming a high-performance compute cluster. Ideal for iOS build farms, render clusters, distributed AI inference, and more. Can be added at purchase.

What's the difference between nodes?

Hardware specs and pricing are identical across all nodes. The difference is geographic location:

• Singapore: Low latency for Southeast Asia
• Japan (Tokyo): Premium East Asia node with stable low latency
• Korea (Seoul): Ideal for Korea and neighboring markets
• Hong Kong: Mainland China-friendly connectivity
• US East: Coverage for North America and Europe

All nodes are Tier 3+ data centers with dedicated IPv4 and 1 Gbps bandwidth.

What billing cycles are available?

We currently offer four rental periods:

How do I check my order status and expiry date?

After logging into the console, the left sidebar lists all your orders with their current status (Running / Expired / Pending Payment). Click any order to view its expiry date, remaining days, and full transaction history.

Does my subscription auto-renew when it expires?

Weekly/monthly/quarterly subscriptions have auto-renewal enabled by default. You'll receive a reminder email before expiry. You can disable auto-renewal in the console at any time — service continues through the end of the current cycle without interruption. Daily rentals are one-time payments with no auto-renewal.

What payment methods are accepted?

We accept Visa, Mastercard, American Express, and all other payment methods supported by Stripe. Payments are processed by Stripe with 256-bit TLS encryption. Card numbers are never stored.

How do I create an account?

Visit the login / register page, enter your email, and the system automatically detects whether to log you in or register a new account. New users simply enter an email verification code and set a password — the whole process takes about 1 minute.

What if I forget my password?

Visit the login page, enter your email, proceed to the login step, then click "Forgot password?" — you can reset your password using an email verification code.

Can one account manage multiple devices?

Yes — a single account can order and manage multiple Mac Mini devices. All your orders are listed in the console's left sidebar for centralized management.

How do I contact technical support?

• Ticket system (recommended): Log into the console → click "Support" → describe your issue. We respond within 2–24 hours.
• Email: Send a message to [email protected]. Please include your account email and order number for faster service.

What should I do if my device is unresponsive?

Try the following steps in order:

1. Click the Restart button in the console and wait 2–3 minutes before retrying.
2. If still unreachable after restart, try Power Off → wait 30 seconds → Power On.
3. Check your network and confirm you can reach the instance's IP address.
4. If none of the above work, submit a ticket with your order number and we'll prioritize your case.